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800.23.TAHOE
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Policies and Information

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TAXES & FEES: All scenic cruise, lodging, rv & campground, and watercraft reservations are subject to local, state, and federal taxation.  Fuel surcharge applies to snowmobile tours.  Optional Damage Waivers available on Snowmobile Tours.  Lake Tahoe Cruises & Zephyr Cove Resort are divisions of ARAMARK Parks & Resorts. All vessels are U.S. documented and Coast Guard inspected. Zephyr Cove Resort is managed by ARAMARK by special use permit from the U.S. Forest Service.  Visit http://www.fs.fed.us/r5/ltbmu/ for information.

WEATHER: Occasionally, due to severe weather, Scenic Cruises, Snowmobile Tours, & Ski Shuttle may be cancelled. This is to ensure the safety of our guests and staff.  In this event, we will make every attempt possible to notify you.  There will be no charge to you as a result.

SCENIC CRUISES

Payment Policy: Reservations must be guaranteed using a credit card at time of booking. Credit card will be charged immediately.

Cancellation Policy: Reservations must be cancelled 24 hours prior to arrival to avoid being charged. The following holiday cruises must be cancelled 48 hours prior to arrival:  New Year's Eve Cruise, Mother's Day Brunch, Opening Day at the Lake Sternwheeler Race, July 4th Fireworks Cruise

CABINS, LODGE ACCOMMODATIONS, RV SPACES & CAMPGROUND

Payment Policy: The first night stay is due at time of booking.  Remaining balance is due at time of checkout.

Cancellation Policy: Cancel policies are rate specific. You can view the policy by clicking on the rate name when availability returns.

SNOWMOBILE TOUR

RIDERS MUST BE AT LEAST 5 YEARS OLD TO RIDE WITH AN ADULT AND 16 WITH VALID PROOF OF AGE TO DRIVE THEIR OWN MACHINE. MAX OF 2 RIDERS PER MACHINE.

Payment Policy: Reservations must be guaranteed using a credit card at the time of booking.  The credit card will be processed upon scheduled arrival.

Cancellation Policy: All reservations must be cancelled no later than 2 hours before local start time of tour to avoid a cancellation fee of $60 per machine.  Private Tours are required to be canceled outside of 24 hours before local start time of tour to avoid a cancellation fee of $100 per machine.

WATERCRAFT & WATER TOYS

PRINCIPAL RENTER MUST BE 18 YEARS OLD WITH A VALID DRIVERS LICENSE.

Payment Policy: Damage deposit is due at time of booking.  The full rental fee is due upon arrival.

Cancellation Policy: Small watercraft and water toys must be cancelled 24 hours prior to arrival to receive a full refund.

Check in/out: Scenic Cruises & Snowmobile Tours, arrive ½ hour prior to tour departure time.  Cruises aboard the M.S. Dixie II depart from Zephyr Cove Marina.  Cruises aboard the Tahoe Queen depart from Ski Run Marina.  Snowmobile Tours depart from Zephyr Cove Resort Lodge.

Miscellaneous

Lodge Information: Cabins & Lodging, check in begins 3PM, checkout by 11AM.  RV/Campground, check in begins 1PM, check out by 11AM. Summertime: Check in at the General Store/Gift Shop located in the Main Lodge Cabins & Lodge Rooms. RV/Camping check in is at the campground store. Wintertime: Check in at the General Store/Gift Shop in the Main Lodge.

Road Conditions: Call (877) 687-6237 or visit Nevada Department of Transportation at www.nevadadot.com/traveler/roads/ .  Call (800) 427-7623 or visit California Department of Transportation at www.dot.ca.gov/dist3/ .

Ski Conditions: Visit www.skilaketahoe.com .

Pets: Pets are permitted in cabins for a $15 per night, per pet fee.  Pets are allowed in RV/Campground free of charge.  Pets must always be on a leash and never be left unattended or tied up.  Guest must clean up pet waste.

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©2013 Aramark Parks and Destinations
Zephyr Cove Resort & Marina, 760 U.S. Hwy 50, Zephyr Cove, NV 89448 | 775.589.4906


Zephyr Cove Resort and Lake Tahoe Cruises are divisions of ARAMARK Parks & Destinations.
All vessels are U.S. documented and Coast Guard inspected. Zephyr Cove Resort is managed by ARAMARK by special use permit from the U.S. Forest Service.
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