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Zephyr Cove Policies & Information

Access essential policies and important details for your visit, including check-in guidelines, cancellations, pet policies, parking, and sustainability practices.

Lodging Info & Policies:

Check-In: 3:00 PM
Check-Out: 11:00 AM

Payment
The first night stay is due at the time of booking. The remaining balance is due at checkout time.

Cancellation
All Advance Purchase Rates are non-refundable and non-modifiable. Other reservations cancelled or changed more than 48 hours from arrival date will be charged a $20 fee. Reservations cancelled or changed less than 48 hours of arrival date forfeit the first night's deposit.

Reservation Changes
Dates of stay for a reservation may be changed based on current availability. Your reservation is subject to a new rate for new dates of stay. Any changes made to your reservation may result in a rate change and payment due upon arrival.

Pets
Pets are allowed in all cabins. There is a $20 charge per pet, per night. 2 pet maximum (non-refundable). Additional excessive cleaning fees still apply when needed.

Smoking
All indoor facilities including cabins at the property are non-smoking. Violating this policy may result in a $300 fine. Smoking is permitted outside at designated areas.


Camping Info & Policies

Check-In: 1:00 PM
Check-Out: 11:00 AM

Guests can check-in at the Zephyr Cove General Store from 11:00 am - 6:00 pm. For after-hours check-in please call 775.220.0578.

 

Payment
For standard RV sites, camping and Airstreams, the first night stay is due at the time of booking. The remaining balance is due at checkout time. For premium RV sites the full amount is due at the time of booking.

Cancellation
For standard RV sites, camping and Airstreams, cancellations and changes made outside 48 hours from check-in will be charged a $20 fee. Cancellations and changes made within the 48 hours will be charged for the first night room deposit.

Reservation Changes
Dates of stay for a reservation may be changed based on current availability. Your reservation is subject to a new rate for new dates of stay. Any changes made to your reservation may result in a rate change and payment due upon arrival.

Pets
Pets are allowed and must be on a leash at all times. Pets must never be left tied up alone outside. Pets are not allowed on Zephyr Cove Beach.

Parking
Guests are allotted two parking spaces. Upon check-in, guests will receive on parking pass and one guest pass to park on the property.


Cruise Info & Policies

Check-In
Check-in at the M.S. Dixie II Ticket Booth at least 30 - 45 minutes before departure time to pick up boarding passes.

Payment
Full payment plus tax is due at the time of booking.

Cancellation
Reservations must be canceled/changed 48 hours prior to arrival, if they cancel/change within 48 hrs. guests will not be issued a refund.

Pets
Only service animals are allowed on the boat.

Smoking
No smoking is allowed inside the M.S. Dixie II; Smoking is prohibited on the 3rd deck and outside viewing areas.

Food & Beverage
No outside food or beverages will be allowed on the cruise. Food is available for purchase on board.

Parking
Parking at Zephyr Cove Resort is $10 per car, and spots are limited during the summer season. We encourage you to utilize our complimentary shuttle service if possible.

Shuttle Service
We provide a complimentary Shuttle pick-up and drop-off service, however the service is first-come, first-serve. There is a nominal transportation fee for groups of 20 or more. If space is not available, guests will have to find their own way to Zephyr Cove Resort for M.S. Dixie II.


Zephyr Cove Marina Pontoon Boats Info & Policies

Payment Policy
Full reservation amount is due at the time of booking.

Cancellation Policy
Reservations cancelled or changed more than 72 hours will receive a full refund. Reservations cancelled/changed within 72 hours will forfeit full deposit.


Zephyr Cove Marina Powerboats, Jet Skis, and Water Toys Info & Policies

Payment Policy
The full reservation amount is due at the time of booking.

Cancellation Policy
Reservations cancelled or changed for more than 48 hours will receive a full refund. Reservations cancelled/changed within 48 hours will forfeit full deposit.


Snowmobiles Info & Policies

Check-In
Please arrive 90 minutes prior to the tour departure time.

Payment
Full payment is due at the time of booking.

Cancellation
Reservations must be cancelled/changed 48 hours prior to arrival, if they cancel/change within 48 hrs. guest will not be issued a refund. No refunds for no shows or guests that are late for the tour. All guests must check in at the snowmobile desk, located at the Zephyr Cove Resort lodge 1 hour-30 minutes prior to the tour start time.

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