Zephyr Cove Policies & Information
Cabin Info & Policies:
Check-In: 3:00 PM
Check-Out: 11:00 AM
Payment
Full payment plus tax is due at the time of booking.
Cancellation
Reservations cancelled or changed outside 48 hours from the arrival date/check-in time are a $20 fee. Reservations cancelled or changed inside 48 hours of the arrival date forfeit the first night's deposit.
Reservation Changes
For assistance with your cabin reservation, please visit www.zephyrcove.com or call 1-800-238-2463.
Pets
There is a $20 charge per pet, per night. 2 pet maximum (non-refundable). Additional excessive cleaning fees still apply when needed.
Smoking
All indoor facilities including cabins at the property are non-smoking. Violating this policy may result in a $300 fine. Smoking is permitted outside at designated areas.
Camping Info & Policies
Check-In: 1:00 PM
Check-Out: 11:00 AM
Payment
The full reservation amount is due at the time of booking.
Cancellation
To cancel your campground reservation, please visit recreation.gov or call (877) 444-6777.
Reservation Changes
For assistance with your campground reservation, please call (877) 444-6777.
Pets
Pets are allowed and must be on a leash at all times. Pets must never be left tied up alone outside. Pets are not allowed on Zephyr Cove Beach.
Parking
Guests are allotted two parking spaces. Upon check-in, guests will receive on parking pass and one guest pass to park on the property.
Cruise Info & Policies
Check-In
Check-in at the M.S. Dixie II Ticket Booth at least 30 - 45 minutes before departure time to pick up boarding passes.
Payment
The full reservation amount is due at the time of booking.
Cancellation
Reservations canceled or changed more than 48 hours before the tour will receive a full refund. Cancellations or changes made within 48 hours will forfeit the full deposit. No refunds will be issued for no-shows or late arrivals.
Pets
Only service animals are allowed on the boat.
Smoking
No smoking is allowed inside the M.S. Dixie II; Smoking is prohibited on the 3rd deck and outside viewing areas.
Food & Beverage
No outside food or beverages will be allowed on the cruise. Food is available for purchase on board.
Parking
Parking at Zephyr Cove Resort is $10 per car, and spots are limited during the summer season. We encourage you to utilize our complimentary shuttle service if possible.
Shuttle Service
We provide a complimentary Shuttle pick-up and drop-off service, however the service is first-come, first-serve. There is a nominal transportation fee for groups of 20 or more. If space is not available, guests will have to find their own way to Zephyr Cove Resort for M.S. Dixie II.
Zephyr Cove Marina Info & Policies
Payment Policy
Full reservation amount is due at the time of booking.
Cancellation Policy
Cancellation Reservations canceled or changed more than 48 hours before the tour will receive a full refund. Cancellations or changes made within 48 hours will forfeit the full deposit. No refunds will be issued for no-shows or late arrivals. All marina vessels should have the 48-hour cancellation policy in place to replace any prior cancellation policy.
Snowmobile Policies
Payment
Full reservation amount is due at the time of booking.
Cancellation
Reservations canceled or changed more than 48 hours before the tour will receive a full refund. Cancellations or changes made within 48 hours will forfeit the full deposit. No refunds will be issued for no-shows or late arrivals.